Social Media Playbook for Contact Centres
Social Media in the Contact Centre

It’s not news that contact centres need to integrate social media channels. But, it can be a struggle to understand how to do this to meet growing customer demand for an omni-channel experience, and remain competitive. To flourish you have a deep-rooted strategic rethink of  customer engagement models and offer personalised service at scale.

In this guide we analyse 10 essential building blocks to help in-house and outsourcer teams better understand how to add social media to the contact centre stack and deliver exceptional customer service.

If you download the guide you will discover how to: 

  • Reduce the cost to serve and justify social 
  • Scale up your social customer service
  • Protect your investment in legacy systems
  • Improve agent productivity
  • Measure and analyse social performance

Grab your free copy of the guide today!