Case Study uSwitch ebook
Case Study: uSwitch

uSwitch is an online and telephone comparison and switching service that helps customers take advantage of the best possible prices and services.

That customer-first expectation
also extends to their customer service channels where they seek to deliver the best experience possible.

Read the case study to find out how uSwitch uses the Sentiment application to:

  • Achieve social response times that are now just 3% of previous
  • Increase the number of replies by 1385%
  • Unlock valuable insights and data with supervisor dashboards and detailed SLA reporting
  • Monitor and manage volume spikes with smart automations to prioritise and assign messages quickly and easily

Grab your free copy today!